Customer Service

Customer Service

Forklift America Offers World Class Customer Service Locally In St. Louis

At Forklift America, we believe our customers are the most important aspect of our business. If we can help keep your equipment running by providing preventative maintenance, on-site calls, and easy pricing, we know you'll see our dedication to your loyalty. Give us a call at 314-209-9999 to speak with one of our knowledgeable team members, visit us at our location, or contact us any time! Our goal is for you to see that we make forklifts awesome!

Shipping & Delivery
We ship small orders via UPS ground or United States Postal Service unless otherwise requested. Large orders will ship via freight carrier.  Shipping charges will be added to each order. Overnight or express delivery available at an extra charge. Additional shipping charges will be applied for orders reshipped due invalid shipping information provided by customer.
Business Hours

Forklift America is open Monday through Friday 8:30AM to 4:30PM CST.

Ordering

To place an order, please use our online ordering system or call us at (314) 209-9999. Orders can also be emailed at order@forkliftamerica.com, please include a daytime telephone number so we my reach you to confirm your information on email orders.

Methods of Payment
We accept MasterCard, Visa, Discover and American Express. Company purchase orders are accepted for approved accounts only.
Returns & Claims
All claims must be reported within 10 days of receipt of order. Returns must have prior authorization and be sent back within 15 days of receiving a return authorization in original and unopened package. Credit is only given for the merchandise returned and not for shipping. We cannot be responsible for any failure due to over inflation or misuse of product. No returns are allowed on opened product, special orders, clearance items, custom printing, or seasonal merchandise. Credit will be issued on house accounts after service charges, re-stocking fees, & unpaid balances are applied. Please allow up to 30 days for credit to be issued.
Pricing

All prices are subject to change without notice.

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