Customer Service

Forklift America Provides World Class Customer Service, Locally!

At Forklift America, we know the value of talking to the right person for your needs. Our local team will not only answer the phone every time (no need to talk to a robot) but will work to ensure you’re happy with your service.

So whether you need to find an old water pump or have a forklift that needs an oil change, Forklift America is here to help. Call us -314-209-9999- Monday thru Friday 8am-4pm to talk to one of the team or send us an email at parts@forkliftamerica.com for a follow up after business hours.

Check out our contact page to find out who you need to talk to about your forklift needs!

Shipping & Delivery

We ship small orders via UPS ground or United States Postal Service unless otherwise requested. Large orders will ship via freight carrier.  Shipping charges will be added to each order. We will call and arrange LTL and explain any freight charges during our transactions so the pricing is clear.  Overnight or express delivery available at an extra charge. Additional shipping charges will be applied for orders reshipped due invalid shipping information provided by customer.

Business Hours

Forklift America is open Monday through Friday 8:00AM to 4:00PM CST.

Ordering

To place an order, please use our online ordering system or call us at (314) 209-9999. Orders can also be emailed at kevin@forkliftamerica.com, please include a daytime telephone number so we my reach you to confirm your information on email orders.

Methods of Payment

We accept MasterCard, Visa, Discover and American Express. Paypal is also accepted. Company purchase orders are accepted for approved accounts only.

Returns & Claims
All claims must be reported within 10 days of receipt of order. Returns must have prior authorization and be sent back within 15 days of receiving a return authorization in original and unopened package. Credit is only given for the merchandise returned and not for shipping. We cannot be responsible for any failure due to over inflation or misuse of product. No returns are allowed on opened product, special orders, clearance items, custom printing, or seasonal merchandise. Credit will be issued on house accounts after service charges, re-stocking fees, & unpaid balances are applied. Please allow up to 30 days for credit to be issued.
Pricing

All prices are subject to change without notice.

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